Delivery & Returns

Our delivery & returns policies

Help & Advice

Online Delivery Services and Costs

ZoneZone DescriptionServices AvailableFree Delivery over £60Cost
1 & 2
Mainland UK & Isle of WightNext Working Day DeliveryYes£4.99
Next Working Day - AM DeliveryNo£9.99
Saturday DeliveryNo£7.99
3
Scottish Highlands.48 hourNo£13.99
4
Scottish Isles and Isle of Man (IM).48 hourNo£13.99
Channel Islands.We do not deliver to the Channel Islands - -
Northern Ireland and Irish RepublicPlease go to www.swimmingpoolchemicals.ie

Postal Orders − All Orders

Any orders containing no chemicals or liquids and weighing less than 1kg will be sent by First Class Post.

Yes£3.99

Please note that the map is just a guide. An accurate delivery charge will be given in the delivery information section of the checkout process.

Channel Islands - Regrettably due to changes in the shipping regulations our courier no longer ships swimming pool chemicals to the Channel Islands. If you are based in the Channel Islands and are interested in becoming a wholesale distributor for the Channel Islands please contact us.

Order Dispatch

We guarantee to dispatch all orders placed before 3pm (Mon-Fri) the same day for delivery with our courier service UKMail. All orders placed over the weekend will be dispatched on Monday. 95% of deliveries are then made next working day, however in the unlikely event of our courier experiencing problems with your delivery it will automatically go out for delivery on the following day.

We now offer 3 delivery services to the mainland UK;

  • Standard next working day delivery (Monday to Friday)
  • Next working day delivery – AM Delivery
  • Saturday delivery – Please note the cut off point to receive your delivery on the next available Saturday is 3pm on Friday.

For large orders over 100kg we will need to split your order into two separate consignments for it to be delivered by UK Mail. Please allow for two working days to receive your complete order.

Please note our heat pumps are delivered direct from our supplier, therefore delivery times may be longer on these products.

Delivery Notification Service

Our courier UKMail offers a comprehensive delivery notification service including pre-delivery notification following collection of your parcel, a one-hour time slot on the morning of your delivery and also an optional 'your next' notification when your driver is one delivery away. To ensure you receive these notifications please select this option in the checkout.

  UK delivery zones

Return of damaged, faulty or wrongly ordered goods

In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.

Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.

If you inadvertently order the wrong products and do not realise until delivered, please notify us and we will arrange to collect and deliver the correct products. Please note, we will need to charge carriage in this case and we will be happy to quote should this situation arise.

These terms do not affect your statutory rights as a consumer.

Refunds and Cancellation

You have the right to cancel your order up to 7 working days days after receipt without giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge.

These terms do not affect your statutory rights as a consumer.

Complaints procedure

We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our brief contact details are at the foot of every page on the site our full details are on the contact page.

These terms do not affect your statutory rights as a consumer.

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Delivery Service
Free delivery information
Free Next Working Day Delivery on all orders over £60 placed before 3pm (Zones 1-2 only). All orders under £60 have a delivery charge which depends on the delivery location.
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