Earn points every time you shop with us online with our generous loyalty scheme!

How it works

For every £1 you spend on our website (excluding VAT & delivery charges) we will give you 1 point. 20 points will be worth £1.

It is then up to you how you use your points. You can save them up until you have enough to get something for free or you can use them straightaway to save money off your next order. The choice is yours!!

Any loyalty points earned from an order will be on hold for 21 days to allow time for any returns to be processed.

You can track how many points you have by visiting the ‘My Account’ section on our website and you will also be reminded of how many points you have whenever you check out.

How do I use my points?

If you wish to use any of your loyalty points on an order you can do this in the Review & Payments section of the checkout process. Under the payment method you will find the "Spend your Points" heading. Clicking on this will open up the slider. Your points will be indicated in the form of a sliding bar which will run from 0 to however many points you have in your account. You can move this bar to determine how many points you want to use on your order. If you wish to use all of your points then simply click the 'Maximize my discount with points' box. The number of points you are using on the order will be indicated underneath the sliding bar, with the equivalent discount indicated in the order summary on the right hand side.

Loyalty Scheme - Terms and Conditions

• Our loyalty scheme is only eligible on orders placed on this website (www.swimmingpoolchemicals.co.uk). Orders placed by phone will not be eligible for loyalty points.
• The scheme is only available for customers in the UK. You must have an account registered with swimmingpoolchemicals to accrue points. Guest accounts will not be eligible for the loyalty points.
• Loyalty points cannot be spent on delivery charges.
• Loyalty points cannot be collected on VAT. Loyalty points will be applied on the net price only.
• In the event that you have used any loyalty points to pay for an item, which is then later returned, the loyalty points will be refunded back into your loyalty account.
• If you use loyalty points on an order containing multiple items and then return part of the order, a percentage of loyalty points will be returned into your loyalty account, which is dependent on the value of the goods you are returning. For example if you place an order for 4 tubs of chemicals, each priced at £30, use 100 loyalty points to help pay for the order and later return 2 of the 4 tubs, a total of 50 loyalty points will be returned to your loyalty account.
• If you return an item to us any loyalty points gained from the purchase of that item will be taken from your account. If these points are no longer in your account (e.g. you have used them on another purchase) then the equivalent value will be deducted from the refund.